RETURN REQUESTS
We kindly ask the original purchaser to contact us to initiate a return.
We need to request a RETURN OF GOODS service to return your item using the original shipping method before the service expires. Please send a request no later than 7 days after receiving the package.
For eligable returns email our team:
Sale Items are final sale including Archives and Second Sale. Please do not send return requests for sale items.
sales@lusher.co
SUBJECT OF EMAIL: RETURN and ORDER NUMBER (LLXXXXXX)
BODY OF EMAIL: Name of purchaser and Item being returned
Kindly note it takes approximately 12-24hrs for the docments to be prepared by the carrier. Our dedicated shipping team will reply to eligible returns with your return of goods service within 24 hrs Mon - Fri once it is prepared by Purlator or Canada Post.
DO NOT SELF RETURN - All packages require our Return of Goods Documents.
Return costs are customers responability and will be deducted from refunds.
Full return policy - CLICK HERE
