Returns, Exchanges and Refund Policy

Thank you for taking the time to read our Policies prior to purchase to ensure the best customer experience possible. 

EXCHANGES

We recommend due to our high turnover, placing a new order for the bag you'd prefer and we'll ship it out right away while you return your original item for a refund to your original form of payment.  Returns are processed as per our return policy below.

RETURNS

We hope you love the bag you selected but if you have a change of heart and decide to return it we kindly ask the original purchaser contact us within 7 days of delivery.

Items on sale /  Obi Belts are non-refundable/returnable/exchangeable.

Lusher Archives: Best selling styles from previous seasons no longer in production deeply discounted for final sale. 

Second Sale: Bags and Belts that didn't pass our high standard of quality control deeply discounted for final sale. Full details HERE

Gift Cards are non-transferable, refundable, and can not be cancelled as they are issued as soon as payment is submitted and issued immediately.   

Return of goods shipping service/lable are deducted from refunds. 

Packages not accepted by the final delivery attemps or collected by the cut off date, rejected by recipients are abandoned and can not be refunded. 

 REFUND POLICY

Items must be returned to our warehouse located in Delta BC Canada using our return of goods service lable and documents. Abandoned, neglected, 'return to sender packages' are not refundable. Refunds are not issued while packages are in transit or have not been picked up by the receiver. 

Items must be received in perfect, unused condition, have all orginal packaging, duster and tags included, not have been exposed to perfume, smoke or leather treatments, left in the sun/elements.

Our quality control team endeavours to issue refunds within 3-7 business days minus the cost of the 'return of goods' service. 

We do not accept returns on used or damaged items for any reason. 

IMPORTANT Sezzle & other Payment Apps:
If a customer uses a third party payment company they charge up to 6% of the order + .30 on every purchase. These fees are not refunded so please be aware of this prior to selecting these payment methods at checkout. 

 ITEMS NON-REFUNDABLE   

All Sale Items are non-refundable/returnable/exchangeable.

Lusher Archives: Discounted items from previous seasons discounted for final sale.

Second Sale: Bags and Belts that didn't pass our high standard of quality control deeply discounted for final sale. Full details HERE

Gift Cards are non-transferable, refundable, and can not be cancelled as they are issued as soon as payment is submitted and issued immediately. Gift Cards are guaranteed and secure and LUSHER is unable to cancel or alter the amount issued.

Shipping fees where applicable are not refundable. We understand sometimes there are delays with shipping carriers but we are unable to refund shipping fees due to delays.

Abandoned or neglected packages are not refundable and are customer responsability to retrieve from the shipping service. 

REFUSED or MISSED DELIVERIES, FORCED RETURNS

Please note: Applicable to items that are not accepted at time of delivery, not picked up at your local carrier office prior to the cut off ( Canada Post / Purlator ect.) customer errors in providing the correct address. If you are unable to get your package it is your responsibility to contact the shipping service to advise and arrange delivery at your convenience. 

Refused packages and those that are not received due to negligence on the part of the recipient are non refundable. 

CANCELLATIONS:

Once you've placed your order it will ship without delay and our team is unable to cancel pending orders.

If you have received your tracking number your item has already shipped. LUSHER is not responsible for orders placed in error by the customer and the customer is responsible for the fees incurred. You will be responsible to return your item to us using our return label which you can request once your package has been delivered to you. Full and Actual shipping fees both to and from the customer and all fees associated with a recalled/cancelled order are non refundable and are deducted from refunds. This is standard policy for all online retailers.