We know you want your new bag fast so our dedicated shipping team endeavors to ship within 24 hours Monday - Friday.
Full Shipping Details
Thank you for taking the time to read our policies prior to purchase to ensure the best customer experience possible.
NOTE: Due to Canada Post's Strike we will be shipping with alternative carriers to avoid delays in transit.
LUSHER bags and belts are 100% designed and handmade from stitch to our signature leather finishes, in Tuscany Italy. We ship our bags and belts to our dedicated shipping team located in Delta B.C, Canada where we ship, within 24-48 hrs (mon-fri) to our customers in Canada duty and tax free.
When will my order ship?
Our dedicated shipping team endevors to ship within 24-48hrs Mon-Friday. Orders received holidays and weekends will ship the next business days.
Please keep in mind there is no shipping Saturday, Sundays or Holidays and 'business days' are Monday - Friday.
Tracking:
You will receive an email including your tracking the moment your package has been collected by the shipping service and continuted updated shipping emails along the way.
IMPORTANT:
Once you receive your tracking you will be responsible to track, accept and sign for your package before the cut off date. We do not make changes once your package is in transit. If you make changes to your delivery (address changes, reschedual delivery) you are responsible for any delivery issues and are required by the carrier to contact them directly if you need any addition assistance. Unclaimed/Rejected or Abandoned Package are not refundable.
What shipping service do you use?
Canada Post or Purlator - Signature Required.
When will I receive my package?
The average shipping times are 1-8 business days to any major hub. Weekends and holidays are not counted and delays may occur during transit and delivery address outside of major hubs may take longer. ('business days' = Mon-Fri)
If you notice a delay or have concerns please contact the carrier directly using the tracking number provided.
If you have placed a last minute order please be aware we are unable to hurry the carrier and thank you for using your tracking. Our team has the same information.
Where will my order ship from?
Delta B.C Canada.
Our carefully quality controlled and packaged finished products are sent to our dedicated shipping team in Delta B.C (Vancouver) Canada from our studio in Tusany IT.
P.O Boxes? - IMPORTANT - Due to the current Canada Post Strike shipping to P.O. Boxes will cause delays. DO NOT ENTER P.O. Box addresses.
Customer Responsibility / Terms of Use:
Full and Accurate Address:
When placing your order you are required to enter a full and accurate address including unit, you are creating your shipping label and this is the address we are resposible to ship to. You will receive an order confirmation email moments after you place your order, please review the email to confirm you have entered the correct information. Once your order has shipped you will receive an email with your tracking which will again include the shipping address you provided.
Any package loss or misdelivery due to address errors are customers responsibility.
Track Your Package and accept it before the cut off date:
You will receive on going tracking updates as your package moves and you are responsible to track your package and accept it by the final delivery attempt / collect it at your local Canada Post or Purlator office before the cut off date.
Packages Rejected, Abandoned/Neglected/Unclaimed (customer does not collect at the post office before the cut off date) & Undeliverable due to customer address error are Non Refundable
